Is Turo Legit?
Turo is legit in the sense that it’s a legal business that follows the laws of the countries in which it operates.
Moreover, it’s considered legit because its platform has millions of users who have successfully listed or rented automobiles.
They’ve been around since 2009 and have received more than $500 million in capital from investors like Google Ventures and IAC.
On the other hand, Turo isn’t without its risks and challenges. Dealing with strangers, insurance, liability, maintenance, taxes, and other concerns are all aspects of renting or listing a car on Turo.
In addition, it competes with other car-sharing platforms and traditional car rental firms that may offer lower rates or more amenities.
Turo copes with challenges and legal wranglings in some areas where its business model is being questioned by local governments or industry groups as well.
Nonetheless, here’s why Turo is legit:
1. Strict verification process
There’s a strict verification process in place for both hosts and guests. To sign up, you must enter your driver’s license, phone number, email address, and payment card verification.
They’ll also verify your driving history and identity to ensure that you’re eligible to use the service.
2. Insurance coverage and roadside assistance
Turo provides these services for trips. Depending on your budget and risk tolerance, you can select from three levels of insurance protection.
Turo also works with respected firms like Allstate and Liberty Mutual to provide emergency roadside assistance 24/7.
3. Wide selection of automobiles
Turo offers a diverse range of vehicles to meet your requirements. You can search for anything from a modest car to a luxury SUV and filter by features such as transmission, mileage, and amenities.
You can also pick up and drop off the automobile at locations such as airports, motels, or your host’s driveway.
4. A big community
Turo’s network of hosts and guests is accommodating and helpful. You can browse reviews and ratings from past users to get a sense of the automobile’s quality and the owner’s dependability.
You may also ask your host questions, make arrangements, and provide comments straight through the Turo app.
Is Turo Reliable?
Turo is not a scam; it’s a reliable alternative to a traditional car rental company.
They serve as a middleman between the host and the guest. They also offer insurance and customer support throughout the process.
Turo implements measures to ensure the reliability of the hosts and their automobiles and the safety of the guests.
The host needs to provide all of Turo’s requirements to help ensure that they’re responsible and experienced enough to offer a positive rental experience.
So, when considering whether or not Turo is worth it, these measures provide peace of mind.
Furthermore, Turo encourages transparency and accountability through reviews and ratings.
Guests can share their firsthand experiences and leave reviews as a reference for future renters and help them to make informed decisions.
Is Turo Safe?
Turo is safe to use and free from fraudulent transactions. They have a strict screening process for all users, especially for the hosts.
Turo requires the host to maintain their automobiles in good condition before they’re available for rent. There’s also roadside assistance for every trip, so the guest can drive with peace of mind.
However, safety also depends on the guests. They should always inspect the vehicle before and after the trip, and report any concerns or damage to Turo.
The guest must follow the host’s rules and guidelines, such as mileage limits, smoking policy, and return time. Of course, they should drive responsibly and obey all the traffic rules.
As long as the guests do thorough research and follow the best practices, they can have a safe and comfortable experience using Turo.
What Are Users Saying About Turo?
Hearing from both hosts and guests who have firsthand experience with Turo can provide significant insights into its strengths and flaws.
What Google Reviewers Liked About Turo
Turo is a car-sharing platform that has received 4.9 stars out of 5 based on 266,000 reviews on Google. Most of the reviews praise the company’s reliability and convenience.
- The hosts are professional: Most guests love how they communicate well to meet their needs and preferences. The hosts are courteous, friendly, skilled, and follow high standards. They also respond quickly and solve any problems.
- Easy transactions: The hosts and guests appreciate the simplicity and convenience of using the app. The instructions are clear and easy to follow, and the pick-up and drop-off are fast and smooth. The app is user-friendly and allows guests to browse and choose vehicles easily.
- Affordable car rental alternative: Turo offers competitive prices for car rentals. The reviewers compare the prices with traditional rental car services and find that Turo’s cheaper and more transparent.
What Trustpilot Reviewers Liked About Turo
Turo has been garnering significant praise and positive feedback from its customers.
With an impressive Trustpilot rating of 4.6 stars out of 5 by 32,832 reviews, Turo’s exceptional service has left a lasting impression on hosts and guests alike.
- Open communication: Reviewers love how Turo allows open communication between the hosts and guests. The hosts are praised for being helpful and responding punctually to questions and concerns. They’re very timely with information on the rental and offer additional help when needed.
- Flexible pick-up and drop-off: Reviewers love that they can choose a closer pick-up location that suits their convenience and can also arrange flexible pick-up and drop-off times that fit their schedules. They don’t have to worry about long lines or waiting times at the rental counter.
- Lower costs: Users claim that using Turo is cheaper than conventional car rentals, and they can save money on fees and deposits. They can also choose from a variety of cars according to their needs and preferences, from economy to luxury models.
Why Are People Worried About Using Turo?
Turo has received positive feedback from many customers. However, it’s not without its drawbacks.
Some users have reported experiencing problems that have resulted in dissatisfaction, hassle, and monetary loss.
What Google Reviewers Worried About
While Turo enjoys an overall high rating and is well-established in the car-sharing industry, some customers have expressed concerns and dissatisfaction.
The following are some of the issues raised by reviewers:
- Poor customer service: Many customers have reported dissatisfaction with Turo’s customer service. Challenges include difficulties in getting assistance in retrieving a car from a guest. Customers also expressed frustration with delayed responses, dropped chat sessions, and difficulty reaching a live agent by phone.
- Lack of guest protection: Guests have voiced disappointment when hosts cancel their orders at the last minute, causing them great inconvenience. Moreover, some customers feel that Turo prioritizes hosts over guests, and they’re asking for better protection in situations where car owners back out unexpectedly.
- Hidden fees and unexpected costs: Users have expressed dissatisfaction with Turo’s pricing, citing instances of deceptive practices by hosts. Some customers claimed to have encountered hidden charges during the checkout and faced difficulties disputing these fees.
What Trustpilot Reviewers Worried About
While Turo has received praise and commendations, there have been concerns and criticisms expressed by customers on Trustpilot. Here are some of the main concerns raised:
- Incompetent customer service: Customers have voiced frustration over the lack of accessible contact information, such as a phone number or email address. Instead, they must rely on a chat feature on the website or app, which is often slow and unresponsive.
- Account restriction without explanation: Many Turo users have reported their accounts being restricted without any clear explanation. Suddenly, they find themselves ineligible to access their accounts without receiving a satisfactory answer.
- Poor conflict resolution between hosts and guests: Turo has faced criticism for its inability to effectively mediate conflicts between hosts and guests. Hosts have expressed dissatisfaction with the lack of support and resolution, particularly when their vehicles are damaged. Guests complain that Turo allows hosts to impose additional fees unfairly.
