Is Traveluro Legit?
Traveluro is legit from a business standpoint. Although it’s a legal part of Holisto LTD, it raises several red flags.
Some would say that Traveluro isn’t a 100% legit travel agency, as it doesn’t honor all the deals it offers. Here’s a list of some red flags that Traveluro raises.
- No About Us page: Traveluro’s website doesn’t feature an “about us” section. It only mentions in the footer that it belongs to Holisto LTD. One would expect a thorough “about us” page in any online business intended to build trust with potential customers.
- Prices are too good to be true: Traveluro offers cheap hotel rates that may reach about 80% less than the regular price. That might seem like a scam though these prices are always honored.
- No news: No news article or even Facebook post mention Traveluro. Even a Google search won’t get much about the company. With such a lack of transparency, Traveluro doesn’t seem legit.
Is Traveluro Reliable?
According to customers, Traveluro isn’t always reliable. Traveluro is a middleman between you and the hotel.
This means that it has to meddle in case any issue arises, which makes solving the problem a bit of a hassle.
There are several incidents in which travelers couldn’t get their reservations honored. That can be because:
- Traveluro didn’t pay for the entire vacation.
- Traveluro didn’t confirm the reservation.
- Traveluro canceled the booking last minute.
That’s why, you should use a high-end credit card for any transaction on this website to ensure you get your money back if any problem happens.
Is Traveluro Safe?
Traveluro can be safe if everything goes fine.
Using Traveluro can sometimes be risky. Traveluro is a mediator between you and the hotel, so it doesn’t offer much flexibility when it comes to cancelation or modification.
The website’s cancelation policy demonstrates the different types of plans you can get. Unfortunately, most of the deals on Taveluro are non-refundable.
Traveluro can also be unsafe as it cancels reservations, and you have to go through the hassle of contacting your bank or credit card company to get your money back.
What Are Users Saying About Traveluro?
To better answer the question of whether Traveluro is legit, we’ll look into real customer reviews. They may reveal important aspects of the company.
What’s interesting here is that Traveluro reviews seem highly inconsistent and somehow contradictory.
For example, while some had great experiences with customer support and cancelation, others complain about them.
What Sitejapper Reviewers Liked About Traveluro
Some reviewers on Sitejapper have given positive feedback about Traveluro, saying:
- Super cheap: the website offers hotel rooms at a rate much cheaper than expected. Some customers even mention that they’ve saved around $400 on their hotel rooms alone.
- Smooth service: several reviewers mention that they were worried about using the website, but it all went smoother than expected.
- Caring Employees: more than one review state that some representatives from the customer support team were helpful. They even mention employees by name, calling them the reason to use Traveluro again.
What Trustpilot Reviewers Liked About Traveluro
Trustpilot reviewers have left several positive comments about Traveluro, such as:
- Flexibility: some customers claim that Traveluro is flexible with cancellations and modifications even after the deadlines. They mention receiving a full refund after canceling reservations.
- Best prices: Traveluro offers the best prices in the market. Some customers express their surprise by the discount rates even for last-minute deals.
- Helpful customer service: several users are satisfied with some customer service representatives who could keep calm even when the customers are nervous. They mention how these specific agents work hard to find solutions for their problems.
What Trustindex Reviewers Liked About Traveluro
According to Trustindex reviews, Traveluro can be trusted because:
- Full refund: when flights get canceled at the last minute, the customers receive a full refund. Although reviewers were worried because of the cancelation policy, they got their money back when their flights were canceled due to weather conditions.
- Money saver: Booking your hotel on Traveluro saves you money and effort. Reviewers report saving tons of money with the site’s cheap rates.
- Reservations confirmed: reviewers reported that they called their hotels to check the reservations, and they were confirmed. They even got the same rooms they paid for.
Why Are People Worried About Using Traveluro?
Despite the positive reviews some customers have left about Traveluro, there are plenty of concerns online due to negative previous experiences with the website.
Here are some:
What Sitejapper Reviewers Worried About Traveluro
Sitejapper’s reviewers give Traveluro a total of 1.4 stars for these reasons:
- Bait and Switch: Traveluro will bait you by a great price for a grand hotel, only to discover upon arrival that it has switched your reservations to one of its cheaper partner hotels.
- Inaccurate hotel information: several reviews state that the hotel information, such as address and phone number, posted on Traveluro isn’t accurate. Some customers ended up booking hotel rooms in the wrong state because the website lists the wrong hotel address.
- Misleading prices: despite claiming to offer the best price, Traveluro, sometimes, charges more than the actual hotel rate. There were several incidents where the site listed a price and then charged about double that price after adding taxes or for booking last minute. You don’t necessarily pay what you see on the website.
What Trustpilot Reviewers Worried About Traveluro
Reviewers on Trustpilot discussed some of their negative experiences with Traveluro, saying:
- Unclear correspondence: it seems that the customer service agents don’t know English well. Some customers noted that the grammar and spelling mistakes in their emails have made communication a lot harder than it should be.
- Not paid in full: some reviewers complained that Traveluro didn’t pay for their hotel stay in full. For instance, more than some customers found out that they were only booked for a day while they paid for two or three.
- Potential scam: one of the main concerns is that Traveluro doesn’t help you much once it receives your payment. Customers believe the website may be a scam because it doesn’t offer any refund in cases of emergency and hardly replies to complaints.
What Trustindex Reviewers Worried About Traveluro
Many consumers on Trustindex left some negative reviews about Traveluro, including:
- Credit card declined: several reviewers narrate their experiences, saying that they were surprised upon arriving at the hotel that Traveluro had booked their rooms with a declined credit card and that they had to pay for the room again if they wanted to continue with their plans.
- Reservations at a different hotel: several customers mention finding their reservations in another hotel that is somehow close to the one they’ve chosen originally. One customer even mentions getting a shared room despite paying for a private one.
- Wrong confirmation number: Traveluro seems to send wrong confirmation numbers to its customers. One reviewer mentions getting three different confirmation numbers, none of which is correct.
