Read this article to discover the five best mystery shopper jobs that pay well, plus the top websites where you can find them.
If you’re reading this article, the thought of being a mystery shopper must have already struck your mind.
Mystery shopping is an excellent career choice for those seeking part-time work or a decent side gig to supplement their income.
It may not be as glamorous as you think, but it makes up for it in flexibility. You get to work with various companies that provide mystery shopping services to clients.
Let’s take a look at some of the best mystery shopping jobs you can find and the top websites where you can find mystery shopper jobs.
Here are the best types of mystery shopping jobs to look into getting:
And the best places to find this type of gig:
Businesses use market research companies to obtain information about their services and products. They evaluate and assess the quality of the products or services and ensure the company follows regulations.
Market research companies hire mystery shoppers to complete various tasks and collect data on those businesses.
These shoppers pose as customers and act as regular customers – make a purchase, ask questions, interact with the staff, etc. – but with a twist. They submit a detailed report of their overall experience based on their observations.
You can do shops in-person or in a work-from-home setup and complete shops through phone, chat, instant messaging, etc.
Remember, mystery shoppers don’t look for what’s wrong but are paid to report their observations regarding their experience.
Here’s a detailed look at the five best mystery shopper jobs you can consider:
Mystery shoppers are often paid to visit retail stores, including specialty stores, supermarkets, department stores, boutique stores, and more. They engage with sales personnel and other staff and report their findings and overall experience to management.
These shoppers get paid to dine at hotels or high-end restaurants to provide valuable feedback on the restaurant’s customer service, food quality, and ambiance. They submit their findings on a simple report form or a questionnaire.
They pose as patients, friends, or family members to assess medical facilities and healthcare providers to ensure proper care is offered. Mystery shoppers evaluate an organization’s adherence to their prescribed values and standards.
Mystery shoppers could also visit car dealerships or service centers as customers to provide an objective view of their experience and identify weak points. Their insights help measure the quality of customer service, staff efficiency, and customer satisfaction.
Some of the most interesting mystery shopping works involve places like museums, bowling alleys, recreational centers, event venues, theme parks, and other entertainment venues. The mystery shoppers in disguise as real customers evaluate those venues’ service quality.
To get you started, here are some of the best platforms that connect mystery shoppers with great job opportunities:
Market Force is the undisputed leader in providing customer experience management, analytics, and financial KPIs solutions.
Established in 1972, Market Force is one of the esteemed mystery shopping companies with a growing global presence.
BestMark is one of the largest mystery shopping and customer experience companies with an extensive network of independent contractors.
The company connects clients from several industries with the most experienced mystery shoppers to create the ultimate customer experience.
A Closer Look is a customer experience marketing company that offers customized, in-depth mystery shopping solutions for different industries, including hospitality, senior living, entertainment, retail, residential, and self-storage.
IntelliShop is a legit mystery shopping company that hires independent mystery shoppers for retail stores and other top businesses.
They’re partnered with some of the world’s leading brands, helping companies evaluate and improve their customer service and product quality.
Secret Shopper is a premier mystery shopping company that’s been in business for over two decades.
They maintain a vast network of mystery shoppers and offer many mystery shopping assignments in fields such as retail, hotels and restaurants, entertainment venues, and more.
While you might think of mystery shopping as some freelance marketing gig job, this is far from the truth. A mystery shopper’s job is to observe and file reports on their experiences.
Here are some important skills you need to do your job effectively:
Most mystery shopping companies don’t have any strict requirements. However, if you want to succeed at this gig, here are some insider tips you can consider:
Mystery shoppers make around $24 per hour on average, according to career expert Zippia. The average median salary ranges between $26,000 and $94,000 per year. The pay can vary depending on your location, experience, and the number of assignments.
You can do it full-time, but it largely depends on the location. For example, if you live in a heavily populated city, then yes, you could do mystery shopping full-time.
Note that some of your pay will likely be in the form of free meals, reimbursed merchandise, and so on.
Mystery shopping is an excellent strategy for businesses that care about their customers.
As a mystery shopper, you’ll give valuable insights to help businesses take corrective action where necessary and improve their customer experience.
Become a mystery shopper and help influence customers’ buying decisions by giving valuable feedback about a product or service.
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